For other brands that are supported by Lunvon , it is up to our customers to decide which personal data to collect through our products. We collect information based on the requirements of our customers, and the processing of such information is limited to providing the services that our customers have agreed with us. If you are a customer of our customers and you do not wish to contact customers using our services, please contact the customer directly and let us know your appeal.

In order to provide you with our services, we will ask you for the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.

 

Information you voluntarily provide to us

a. Account or User Profile Data: When you sign up for our account, we may collect some of your information, such as your email address and username. While you interact with our products, we may further collect nicknames, country codes, language preferences, or time zone information from your account.

b. Feedback: When you use the feedback and suggestions features in our products, we collect your email address and feedback to handle your issue and device failure in a timely manner.

 

Information we collect automatically

a. Device Information: When you interact with our products, we automatically collect device information such as the device's MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log file And mobile network information.

b. Use data: During your interaction with our services, we automatically collect usage data related to accessing, clicking, downloading, sending/receiving messages and other services that use our services.

c. Location Information: We collect information about your imprecise geolocation only when you use our specific products or services.

 

Smart device related information

a. Smart device basic information: When you use a smart device connected to our service, we may collect some basic information about the smart device, including device name, device ID, online status, firmware version and upgrade information.

b. Smart device reporting information: When you use our products, we may collect information reported by your device. For example, a smart temperature sensor might report temperature data from your home.

The purpose of our processing of your information is as follows:

 

Serving you: We process your account and user profile data, device information, usage data, location information, and smart device-related information to provide the products and services you request or purchase.

Improve our services: We process your device information, usage data, location information and smart device related information to ensure the functionality and safety of our products, develop and improve our products and services, analyze our operational efficiency, and prevent Fraud or improper use.

Non-Marketing Communications: We process your personal data and are intended to send you important information about the Services; terms, conditions and policy changes; and/or other management information.

Personalized service: We process your account and user profile data, usage data, device information, designed to personalize product design and provide tailored services, and invite you to participate in surveys on product usage.

Compliance: We will process your personal data as we deem necessary or appropriate:

a. Comply with applicable laws and regulations;

b. Comply with legal procedures;

c. Respond to requests from public and government agencies;

d. fulfill our terms and conditions;

e. Protect our operations, operations and systems;

f. protect the rights, privacy, security or property of us and/or other users, including you;

g. Seek available remedies or reduce the losses we may suffer.

At Lunvon , we only share your personal data in a way that you know.

We may share your personal data with the following participants:

Disclose your personal data to third-party service providers that provide certain business-related services to us, such as web hosting, data analytics, payment and credit card processing, infrastructure provisioning, IT services, customer support services, email delivery services, and more. Similar services so they can serve us.

Disclose your personal data to customers and other business partners who provide you with smart devices and/or networks and systems that you use to access and use our websites and services.

In the event of a reorganization, merger, sale, joint venture, transfer, transfer or other disposition of all or part of our business, assets or stocks (including but not limited to the circumstances described above in connection with any bankruptcy or similar process), Other third parties disclose your personal data. In this case, you will receive a clear notice of changes in ownership, incompatibility of new ways of using personal information, and choice of personal information via email and/or our website.

Where we deem it necessary or appropriate:

a. Comply with applicable laws and regulations;

b. Comply with legal procedures;

c. Respond to requests from public and government agencies, including public and government agencies outside of the country where you live;

d. fulfill our terms and conditions;

e. Protect our operations, operations and systems;

f. protect the rights, privacy, security or property of us and/or other users, including you;

g. Seek available remedies or reduce the losses we may suffer.

Except for the above third parties, we disclose your personal data to other third parties only with your consent.

We respect your rights and we also have your personal data. You can exercise any of the following rights:

· Through the “User Profile - Personal Center” in our products

· Email us at support@lunvon.com

You do not need to pay any fees, we will respond within 30 days. If you plan to send us an email, please clearly state in your request what information you would like to change, whether you wish to remove your personal information from our database, or if you would like us to receive your personal information. What are the restrictions. Please note that for security reasons, we may ask you to verify your identity before further processing your request.
 

you can:

Request access to personal data that we process about you;

Require us to correct inaccurate or incomplete personal information related to you;

Request to delete your personal data;

Requesting temporary or permanent restrictions on our processing of some or all of your personal data;

Require us to process your data in accordance with your consent or contract with you, and to transfer personal information to you or third parties when we automatically process your data;

When we use your data based on your consent or our legitimate interests, we choose to object or refuse to use your personal data.

We use commercially reasonable physical, managerial, and technical safeguards to maintain the integrity and security of your personal information. Lunvon provides a variety of security strategies to effectively ensure the security of user and device data. In terms of device access, we use technical algorithms to ensure data isolation. In terms of data communication, communication is performed using a security algorithm and a transport encryption protocol and a dynamic key-based commercial-grade information encryption transmission. In terms of data processing, strict data filtering and verification and a complete data audit process are adopted. In terms of data storage, all of the user's confidential information will be securely encrypted for storage. If for any reason you believe that your interaction with us is no longer secure (for example, if you believe the security of your Lunvon account has been compromised), please email us at support@lunvon.com

We will process your personal data for the minimum period of time stated in this Privacy Statement, unless it is required to be retained for a longer period of time as required by specific law. We will determine the appropriate retention period based on the quantity, nature and sensitivity of the personal data, and we will destroy your personal data after the retention period has expired. If we are unable to perform the above operations for technical reasons, we will take appropriate steps to prevent further use of your personal data.

We may update this privacy statement as changes in information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on the mobile app before the change takes effect. We encourage you to periodically browse this page for the latest information on privacy practices.

This policy is governed by and construed in accordance with the laws of the People's Republic of China.

 

If you have any questions about our practices or this privacy statement, please contact us by:

Company Name: Shenzhen Xin Cai Da Technology Co., Ltd

Mailing address: Room A 1408,Xiang Zhao Building,Fulong Road,Da Lang,Longhua District,Shenzhen.

Email: support@lunvon.com